NB: This Returns Policy forms part of the Pax Stationers' (‘we’ or ‘us’) Terms and Conditions.
Not all of our goods are able to be returned for various reasons. Goods which are:
Cannot be returned. However you can still get a refund if the goods were defective in some way (see our section on ‘defective goods’ below).
At Pax Stationers we allow you to return any goods or services not mentioned in the sections above even if they are not defective if:
After the 14 days period you can only get a refund if the goods are defective.
Goods that are damaged on delivery are considered to be ‘defective goods’ and the same procedure for returning them applies. See how to do that below.
Before you return any goods or services please be sure that they really are defective. A defect is an important imperfection or failure in a good or service which causes the good or service to be less than an ordinary person would expect from the good or service. Some examples of defective goods would be:
Goods that are damaged due to the reasons below are NOT defective:
If you receive any goods which are defective then you can return them within 14 days of delivery of those goods or services to you. While we have a standard 1 year warranty on our electronic goods, such as calculators, and shredders, in some cases the warranty can be longer and this is normally stated on the goods or services when you receive them.
If you need to return goods then please:
We do not charge a fee for any returns.
You can decide if you want a replacement good or to be refunded. If you choose to be refunded then we will refund your purchase using any payment method you prefer.
